Critical - SimpleLegal Service is down or data integrity issues affecting all users with no workaround. || Major - Major functionality is impacted. Issue is persistent without a workaround. || Moderate - Partial, non-critical loss of software functionality. Temporary workaround is available. ||
Low - How-to and functionality questions.
For system issues, please include any additional details you think may be relevant, such as troubleshooting steps you’ve taken and data examples. A member of our support staff will reply to your request within a business day.